Are you tired of doing manual data entry between your SAP accounting software and Shopify software? If yes, it is time for you to perform SAP integration with Shopify. Here, we will help you understand the benefits of this integration and the things you need to consider before proceeding.
What Are the Shopify SAP Benefits?
SAP ERP system and Shopify integration have become very popular among Shopify store owners due to the various benefits that eCommerce stores cannot attain otherwise. First of all, the customer account information will be synced; everything will be auto-updated, resulting in seamless customer account management.
SAP integration with SHopipfy also enables Shopify orders to be automatically inserted into SAP, including customer info, billing, and shipping address. Along with that, other information like payment method, product description, and desired quantities will be auto-updated.
All this will result in enhanced customer experience and support business growth. More benefits of this integration are mentioned below:
Sham Identification
With the help of this integration, businesses can quickly identify the high and medium risks and place such orders on hold. Additionally, all this will be done automatically.
Furthermore, it will send an immediate notification alert to the store admin for further processing and investigation. What’s best is that when there is the slightest chance of fraud, the store will show itself out of stock.
Order Status
The SAP Shopify integration allows SAP to send automatic order information to Shopify. This is due to the dynamic information transfer system automatically sending the order status to Shopify.
The order status appears on the dashboard for further action; additionally, it sends pricing and inventory updates to Shopify and changes the storefront.
Product Updates
We already mentioned SAP sending automated status and inventory updates, but what about product updates? Well, it can also be automated. For example, the changes in product SKU, retail charges, inventory levels, tax, and weight are also updated regularly on the Shopify store.
Invoices & Alerts
The integration also ensures that the incoming AR invoices and payments are automatically created and updated in the finance tab. It also has the ability to identify every transaction, analyse them for errors, and send out an alert in case of some error. For instance, it sends an alert when the sales process fails and needs urgent attention.
The combination of all these features and benefits results in enhanced customer experience and satisfaction. It can make the store process more efficient, reduce the fulfilment time, and boost productivity.
However, integrating them is a complicated task. So, hiring a reliable Shopify website development company in Australia is better than integrating SAP with Shopify by yourself.
Things to Consider Before SAP Shopify Integration
Maintaining Documents of the Key Touchpoints
Related to this integration, the store owners need to plan a list and evaluate the rules around inventory control, order flow, customer management, and the fulfilment process.
Simply put, you have to decide which business functions depend on communication between Shopify and SAP. Likewise, you need to keep the communication cadence, frequency, and load in mind. Additionally, remember to select between bi-directional and uni-directional communication.
Examine the API Limitations and Capabilities
Shopify is famous for its reliable API, which can support various functionality extensions and customised integration. However, the data’s criticality and centrality of the integration can test the API’s limits.
Hence, before you select customised integrations, ensure that the data flow and goals are compatible with the API limitations.
Security Planning and Assessment
SAP and Shopify integration will have various systems, so it’s essential to document the data state and flow throughout the funnel. During that documentation, ensure that the data is secured and encrypted. Additionally, you need to ensure the log shouldn’t have sensitive data, even if it is secure.
A Proper QA Plan
Before starting with the integration, ensure that you have designed the quality assurance plan to ensure the customer experience is maintained during the integration process. Plus, the data flow between the two systems should be smooth and seamless.
Indirect User Policy
When you integrate SAP with the Shopify store, the customers are liable to charge SAP for indirect utilisation. Due to this reason, advising customers to check the commercial agreement to see the new charge is suggested.
